CASE STUDY
PARTNERSHIPS
WITH PURPOSE:
How a Nonprofit Healthcare Provider is Addressing
the Workforce Gap Quickly and Efficiently
EXECUTIVE SUMMARY
A nonprofit senior living organization that provides a full continuum of care across Pennsylvania with 5 campuses and more than 2,500 employees. was facing workforce shortages preventing them from adequately meeting the needs of the elders they serve. Due to a tight and competitive labor climate. the organization required a new strategy and infrastructure changes to advance their ability to build and grow their workforce. Through a collaboration with EKLEGO Workforce
Solutions. the organization realized significant hiring achievements. process efficiencies. and enhanced operational capabilities.
This document dives into the challenges, strategies, and outcomes of this collaboration, and provides insight into best practices.
“
The organization
realized significant
hiring achievements,
process efficiencies, and
enhance operational
capabilities.
“
THE CHALLENGE
Workforce challenges in healthcare have been prevalent for
decades. then came the spring of 2020 when the COVID-19
pandemic exacerbated staffing shortages in nursing homes
and long-term care facilities. Staff burnout hit an all-time
high. and many caregivers left the industry entirely. causing
nurse-to-patient ratios to skyrocket. Now three years after
the first reports of COVID-19 in the United States. healthcare staffing shortages continue at concerning rates.
With a series of concerns. the organization leveraged their partnership with Eklego to stabilize then expand its workforce in a highly competitive and stringent labor markert.
THE RESPONSE
Working closely with the human resources leadership team, the Eklego team developed and implemented a comprehensive recruitment strategy tailored to the unique needs of the organization. The plan provided a scalable infrastructure encompassing people, processes, tools, and performance metrics essential for meeting operational staffing requirements.
This integrated approach ensured that the organization was wellequipped to attract, hire, and retain the right talent. Eklego’s unique approach to supporting mission-driven organizations is central to its proven success. Eklego understands that gaps in staffing result in
stressed team members, risks to care, and unhappy residents and families. Their proven senior care recruitment model is tailored to each organization and outperforms existing internal programs.
Eklego’s purpose is to help senior living organizations build and sustain a mission-driven workforce. Specifically, Eklego helps them find hirable candidates that drive down vacancy rates to be adequately staffed (and staffing-ratio compliant) and provide leadership and support in transforming the workforce to support resident-directed care.
THE RESULTS
The partnership yielded exceptional outcomes in 2023, fundamentally transforming the recruitment
and staffing paradigm with the organization:
840
New employees were hired.
filling a wide range of 76 job
titles. This substantial influx of
talent significantly bolstered
the operation capabilities.
70%
The process maintained a
robust interview-to-offer ratio,
indicating the effectiveness of
the recruitment strategies in
identifying hirable candidates.
12,769
The recruitment efforts attracted a
staggering number of applications,
demonstrating the effectiveness
of the outreach and engagement
strategies implemented.
112
Clinical PRN positions were filled.
establishing a strong internal flex
pool, and significantly reducing
the dependency on external
staffing agencies.
1,798
Interviews were
conducted. showing a
streamlined and effective
selection process.
94%
A vacancy reduction
was realized for dining
operation.
The strategic hiring decisions and the
establishment of and internal flex pool
notably minimized the need for staff
agency use. leading to cost efficiencies
and greate staff continuity.
The reruitment and hiring processes were
centralized and streamlined. ensuring a cohesive
and uniform approach acrossthe five communities
in Pensylvania. This centralization not only enhanced
operational efficiency but also ensured a consistent and
high-quality recruitment standard across all locations.
The partnership exemplifies a strategic, responsive, and effective approach to overcoming
workforce challenges in a demanding and dynamic environment. The results speak volumes about
the commitment to excellence and the collaborative spirit that drove this successful initiative.